Patients at the Medical College of Virginia Hospitals and MCV Physicians clinical sites are entitled to certain rights. We affirm our Patient Bill of Rights and Responsibilities, and all staff and patients are expected to support and respect these principles.
If you have questions about your rights, or you want to voice a concern about your rights, treatment, care, or safety, we encourage you to first contact your doctor or nurse responsible for your care. The nurse manager on your patient care unit or clinic site may also be helpful.
If you need further assistance in resolving your concerns regarding
the care you received, other VCUHS resources are available to help you:
- Patient Relations Department (804) 628-0400
- Clinical Administrator (804) 628-0034
- Ethics Committee (804) 628-3844
- Patient Safety Officer (804) 828-0506
- Corporate Compliance (804) 828-0500
- Compliance Hotline 1 (800) 620-1438
- Risk Management (804) 828-1710
If you continue to have concerns that you feel VCUHS has not addressed, you may choose to directly contact the following agencies:
Virginia Department of Health’s Center for Quality Health Care Services and Consumer Protection at (804) 367-2104
Virginia’s Department of Mental Health, Mental Retardation and Substance Abuse Services at (804) 786-3921
The Joint Commission on Accreditation of Healthcare Organizations at 1 (800) 994-6610